Terms and Conditions of Use - For the User
General Conditions of Contracting and Use
1. Ownership of the domain www.globalphoneaccessories.com
2. Object and scope of application
3. Information about contents
4. Intellectual and industrial property
5. Responsibilities
6. Obligations of Customers and Users
7. Privacy and protection of personal data
8. Placing an order online
9. Campaigns and promotions
10. Product availability
11. Shipping costs
12. Cancellations, exchanges, and returns
13. Warranty of Consumer Goods and After-Sales Service
14. Applicable legislation and online dispute resolution
1. Ownership of the domain www.globalphoneaccessories.com
The website www.globalphoneaccessories.com is registered under the "Regulation for the registration of .PT domains/subdomains," with legal deposit no. 238398/06 06 and is owned by xxxxxxxxxxxxxxxxxx, headquartered at xxxxxxxxxxxxx, registered in the Commercial Registry Office of Porto under the unique registration and corporate identification number xxxxxxxxxx, with share capital of €xxxx.xxxx. For any clarification regarding the website www.globalphoneaccessories.com or these General Conditions of Contracting and Use (GCCU), you may contact the Customer Support Service of GlobalPhoneAccessories through any of the following means: Email: sac@globalphoneaccessories.com Letter: GlobalPhoneAccessories.com, Street xxxxxxxxxxxx
2. Object and scope of application
These General Conditions of Contracting and Use apply to visitors of the website www.globalphoneaccessories.com, as well as to any commercial transactions carried out through the Online GlobalPhoneAccessories virtual store available on the same site. Browsing the site and purchasing any product on GlobalPhoneAccessories Online implies the User's and Customer's acceptance of these General Conditions of Contracting and Use. GlobalPhoneAccessories reserves the right to change these General Conditions of Contracting and Use without prior notice, with any changes being published on the website www.globalphoneaccessories.com
3. Information about contents
The reproduction, transfer, distribution, or storage of the contents of the website www.globalphoneaccessories.com, without prior written authorization from globalphoneaccessories, is prohibited for purposes other than strictly personal use.
GlobalPhoneAccessories reserves the right to modify, at any time, the information and commercial offer presented on: Products, prices, promotions, commercial conditions, and services. The introduction of links to this website, regardless of the intended purpose, without prior authorization from GlobalPhoneAccessories, is expressly prohibited. The abusive use of the domain www.GlobalPhoneAccessories.com without prior authorization may result in legal action by GlobalPhoneAccessories. In the event of finding links on other websites that allow access to www.GlobalPhoneAccessories.com, please note that GlobalPhoneAccessories has no responsibility for the origin of the page or the content contained therein. Every effort has been made to ensure that the information presented here is free from typographical errors, and in the event that such errors occur, GlobalPhoneAccessories will proceed to correct them as soon as possible.
The photographs presented on the site are for illustrative purposes only. Therefore, GlobalPhoneAccessories recommends that the Customer consult the detailed description of the product to obtain complete information about its characteristics.
GlobalPhoneAccessories is not responsible, directly or indirectly, for any information, content, statements, or expressions contained in the texts of the articles marketed on the website www.GlobalPhoneAccessories.com. The authorship of the content of the Product descriptions is the responsibility of the publishers, manufacturers, and distributors of the respective articles.
If the presented information does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms. Despite their efforts, some Products may have an incorrect price, which is why GlobalPhoneAccessories verifies prices whenever orders are processed. If the price of the product is lower than the advertised price, GlobalPhoneAccessories will refund the difference. If the price is higher, GlobalPhoneAccessories will inform the Customer of this situation by email and await their decision to accept the new proposal or cancel the order within 15 days from the date of such communication to the Customer.
All contractual information is written in Portuguese, English, German, Spanish, Italian, and French, as well as the information about the articles, email communications, and formalization of the sale.
4. Intellectual and industrial property
All texts, comments, works, illustrations, and images reproduced or represented on the website www.GlobalPhoneAccessories.com are duly protected by their respective copyright holders worldwide. Thus, and in accordance with the Copyright and Related Rights Code, their use is only authorized for strictly personal purposes, without prejudice to more restrictive provisions contained in the mentioned Code. Any total or partial reproduction or representation of the website www.GlobalPhoneAccessories.com or any part of the elements included therein is strictly prohibited, under penalty of legal action against those who act in this manner. The trade names, trademarks, and any other distinctive signs reproduced on the website www.GlobalPhoneAccessories.com are protected in accordance with the applicable legal provisions on industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners. Certain Products, such as computer programs (software), are subject to personal and specific usage rights that regulate their copying, public dissemination, and rental. The Customer must comply with the general sales conditions of these Products, and GlobalPhoneAccessories is not responsible for any improper use made of them.
5. Responsibilities
All Products sold on the website www.GlobalPhoneAccesssories.com are in compliance with Portuguese law. GlobalPhoneAccessories declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the Customer's responsibility to verify with the local authorities the conditions for importing or using the Products they intend to order. GlobalPhoneAccessories is not responsible for damages resulting from interferences, interruptions, computer viruses, malfunctions, or disconnections of the operating system that may temporarily prevent access, navigation, or the provision of services to Users.
6. Obligations of Customers and Users
The Customer and the User undertake to comply with and respect these General Conditions of Contracting and Use, namely: 1. Refrain from introducing, storing, or disseminating defamatory, obscene, injurious, xenophobic, and/or any other content that violates general principles of law and public order through the website; 2. Keep their login password for the site and not disclose it to prevent third parties from accessing their account on GlobalPhoneAccessories.com; 3. Not use false identities; 4. Provide accurate personal data and addresses so that GlobalPhoneAccessories can properly process orders. It is expressly forbidden for users to transmit messages or information that is defamatory, misleading, defamatory, obscene, or that in any way violates the right to privacy or intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the website owner. GlobalPhoneAccessories reserves the right to delete the user's account if any of these situations occur. The Customer is responsible for the accuracy of the data communicated to GlobalPhoneAccessories and undertakes to promptly update any changes to them in their GlobalPhoneAccessories Registration Account on the website www.GlobalPhoneAccessories.com. GlobalPhoneAccessories disclaims any responsibility for any delays or impossibility in processing the order, particularly in the delivery, resulting from errors or insufficiency of data communicated by the Customer.
7. Privacy and Protection of Personal Data
The processing of personal data collected on the GlobalPhoneAccessories.com website is the responsibility of xxxxxxxxxxxxxx, headquartered at Rua xxxxx, VAT number xxx.. and registered in the Commercial Registry Office of Porto under the same number. The data collected on this website is necessary for the conclusion and execution of the purchase and sale contract, intended for order processing and communication with Customers, processing information requests and any complaints, statistical analysis, and satisfaction evaluation, and may be communicated to third-party entities contracted by GlobalPhoneAccessories to ensure the services inherent to the mentioned purposes. The provision of the information requested within the scope of Customer registration is mandatory. GlobalPhoneAccessories guarantees the confidentiality of all data provided by its Customers and ensures its retention for a period of 10 years from the last contact with the Customer. However, GlobalPhoneAccessories collects and processes data in a secure manner to prevent their loss or manipulation, using the most advanced techniques for this purpose. Please note that data collected over an open network circulates without security conditions, posing the risk of being seen and used by unauthorized third parties. If the Customer gives their express consent at the time of creating or changing their registration, GlobalPhoneAccessories may send information about Products and services that may be of interest, using their personal data for direct marketing purposes through any communication channel, including email, SMS, MMS, or other forms of automatic calling. GlobalPhoneAccessories will not market or share its customer database with third parties. The Customer, properly identified, has the right to access personal data concerning them, as well as their rectification or erasure, and the limitation of processing or the right to object to processing, as well as the right to data portability. The Customer has the right to withdraw consent at any time regarding the processing of their personal data for direct marketing actions. These rights can be exercised through the following means: Email: sac@globalphoneaccessories.com Letter: GlobalPhoneAccessories.com, Street xxxxxx Website: www.globalphoneaccessories.com In the event of a complaint, the Customer should contact the National Data Protection Commission.
Use of Cookies by Global Phone Accessories
Cookies are small text files sent by the websites you visit and stored on your computer. They are widely used to enable the operation of websites or to enhance their efficiency, as well as to provide information to the site owners. GlobalPhoneAccessories uses cookies to collect information about how visitors use its website. We use this information to create reports and help us improve the site. Cookies collect information anonymously, including the number of visitors, where they come from, and the pages they visited. Visitors to our site use different browsing programs and different computers. In order to facilitate their queries as much as possible, with the technology they are using, we automatically record the type of browsing program (such as Internet Explorer, Netscape) and operating system (Windows, Macintosh) used by a visitor, as well as the domain name of the visitor's Internet service provider. We also collect the total number of visitors to our site, collectively, to allow us to update and improve it in the most productive way; in this process, no personally identifiable information is extracted. This data allows us to know if there are more visitors who prefer certain functions or areas, thus contributing to keeping our site up-to-date and interesting for the majority of our visitors. The cookie technology helps us provide content tailored to visitors' interests. Websites offering online purchasing options use cookies to record and process the items in your shopping cart. When authorized, we may associate personal information with a cookie file under such circumstances. If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your browsing program (Internet Explorer or Netscape Navigator). (Refer to the Help menu of your browsing program to learn how to correctly change or update cookies). If you disable cookies, you may not be able to access some of the functions mentioned above. Through their settings, most browsers allow some control over most cookies. For more information about cookies, including what cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your visits to websites to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.
8. Placing an online order
To make purchases through the website www.globalphoneaccessories.com, it is necessary to register as a Customer by filling out the available online form. Once registered, simply add all the items you wish to purchase to the virtual shopping cart. You should follow all the steps of the purchase process to successfully complete it. GlobalPhoneAccessories informs that the prices practiced on www.GlobalPhoneAccessories.com are exclusive to the GlobalPhoneAccessories Online Store. All promotional campaigns have limited and exclusive stock for online sales. The validation of the purchase order implies that the Customer has read and expressly accepts the General Terms and Conditions of Contracting and Use, available for consultation on the website www.GlobalPhoneAccessories.com. The data recorded by GlobalPhoneAccessories constitutes evidence of the set of transactions carried out between GlobalPhoneAccessories and the Customer. It is the responsibility of GlobalPhoneAccessories to archive the electronic document that formalizes the contract and keep it accessible. As soon as your purchase is completed, you will receive an automatic email confirming the transaction. If the data is incorrect, you can request its immediate amendment or even the cancellation of the purchase. For Lab products, payment can be made through PayPal, and the customer must identify themselves with their username and password. GlobalPhoneAccessories accepts the following payment methods for the products sold on www.GlobalPhoneAccessories.com: Multibanco, MBWay, PayPal, Credit Card. GlobalPhoneAccessories authorizes its partners Eu Pago and PayPal to process the received payments.
9. Campaigns and promotions
GlobalPhoneAccessories.com constantly runs various discounts and promotional campaigns. The campaigns may vary, and information about their respective conditions is always published on the website (prices, advantages, offers, duration, application). All items on sale are subject to stock availability.
10. Product Availability
All promotional campaigns have limited and exclusive stock for online sales. GlobalPhoneAccessories will only process an order placed by a Customer after confirming the respective payment. Therefore, GlobalPhoneAccessories cannot guarantee the availability of the items until the start of the mentioned processing. At the time of checkout, the Customer will find the estimated delivery date and the destination of the order. GlobalPhoneAccessories only ships on working days. Therefore, weekends and holidays are not considered for estimating delivery times. However, the estimated delivery dates are merely indicative. If any ordered product is unavailable, and after contacting the supplier to inquire about the possibility of restocking the missing item, GlobalPhoneAccessories will contact the customer if the delivery time or price of the item changes, and the order will proceed only with the customer's consent. In case of absolute unavailability of the ordered product, GlobalPhoneAccessories may propose to the Customer the supply of an equivalent quality and price product, if available. In this case as well, the order will proceed only with the customer's consent. In the event of absolute unavailability of the ordered product, and if it is not possible to propose any product of equivalent quality and price to the Customer or if the Customer does not consent to changing the initially placed order, GlobalPhoneAccessories will proceed with the refund of the amounts paid by the Customer within a maximum period of 15 (fifteen) days after the cancellation communication. Any delay in the shipment of items, in relation to the estimated dates presented, does not entitle the Customer to any compensation.
11. Shipping Costs
There are 3 shipping methods available to Portuguese customers: CTT Registado, CTT Azul, and CTT Express, and for international customers, CTT Express. Each time an item is shipped, an automatic email notification is sent to the customer. Invoices are issued electronically (Moloni). The shipping cost is valid for all European Union countries without exception. Shipping is free for all orders with the CTT Azul shipping method in Portugal and CTT Express for other European Union countries starting from 39.90 at GlobalPhoneAccessories.com. Outside this condition, shipping costs will always be charged. For orders equal to or above 19.90€ (nineteen euros and ninety cents), GlobalPhoneAccessories reserves the right to ship the orders with a tracking number to the customer, even if the customer did not request shipping with a tracking number. Orders with tracking numbers can be delivered directly to the designated address's mailbox if the package does not exceed 24cm in width and 3.5cm in thickness and has a weight below 100g. In this situation, the orders are delivered directly to the mailbox and marked by the courier as delivered to the indicated address. The proof of delivery is provided by the information available on the carrier's website (www.ctt.pt) and the indication of the order status on the delivery note carried by the courier. In the case of orders weighing more than 100g or with dimensions exceeding 24cm in height and 3.5cm in thickness, delivery can only be made upon physical receipt by someone present at the designated address. The proof of delivery is provided by the information available on the carrier's website (www.ctt.pt) and the signature of the person who received the order. GlobalPhoneAccessories is not responsible for any loss or loss that may occur during the transportation of the item through CTT AZUL shipping. The customer accepts these conditions by agreeing to the present terms and conditions at the time of placing the order/payment, being aware of the risks involved when choosing the mentioned shipping methods. GlobalPhoneAccessories ships to mainland Portugal, the Azores, Madeira, and all European Union countries without exception. In cases of returned orders due to unknown, incomplete, or incorrect addresses, GlobalPhoneAccessories will only re-ship the item to the customer upon additional payment of the shipping costs for the second shipment. The shipping and cost values will be calculated according to the current CTT table, based on the weight of the item(s) to be shipped and the chosen shipping method initially selected by the customer. If the customer does not accept paying for the shipping costs of the second shipment, GlobalPhoneAccessories cannot be held responsible for re-shipping the order and will proceed with the refund of the amount paid by the customer.
12. Cancellations, Exchanges, and Returns
Product exchange is only allowed during the first 15 days after purchase, without the need for any justification, provided that the products are in new condition, without any signs, scratches, or marks of use. In the case of screen protectors, they must not have been detached from the protective labels (which protect the side that adheres to the screen) in order for their exchange or return to be possible. To exchange a product, the operation can only proceed after the customer has delivered the respective item. In case of non-conformity of the goods with the contract, the Customer has the right to have it restored without charges, through repair, replacement, or resolution if the first solutions are not feasible. The term "without charges" referred to in the previous paragraph refers to the expenses necessary to restore the goods in accordance with the contract, including, in particular, transportation expenses (excluding additional costs resulting from the customer's choice of a shipping method other than the least expensive standard shipping method offered by us), labor, and material. This means that if the warranty claim is denied, the Customer will have to bear the transportation costs of the operation. The exchange will only be possible upon presentation of the original purchase invoice by the customer.
RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract without indicating any reason within 15 days from: a) The day of the conclusion of the contract, in the case of service contracts; b) The day on which the Customer or a third party, other than the carrier and indicated by the Customer, acquires physical possession of the goods (in orders without a tracking number, the deadline starts from the estimated delivery date, depending on the chosen shipping method), in the case of purchase and sale contracts; or: i) The day on which the Customer or a third party, other than the carrier, acquires physical possession of the last good, in the case of several goods ordered by the Customer in a single order and delivered separately; ii) The day on which the Customer or a third party, other than the carrier, acquires physical possession of the last lot or piece, in the case of delivery of goods consisting of multiple lots or pieces; iii) The day on which the Customer or a third party, other than the carrier, acquires physical possession of the first good, in the case of contracts for the regular delivery of goods over a defined period; The exercise of the right of withdrawal does not affect the Customer's right to inspect, with due care, the nature, characteristics, and functioning of the goods. The Customer may be held liable for the depreciation of the goods if the handling carried out to inspect the nature, characteristics, and functioning of the goods exceeds the handling that is usually allowed in a retail store. To exercise the right of withdrawal, the Customer must communicate their decision, by means of a clear and unequivocal statement, to xxxxxxxxxxx., headquartered at Rua xxxxxxxxx, or by email to sac@globalphoneaccessories.com. If payment for the product(s) has been made by Multibanco, PayPal, credit card, or MBWAY, the Customer must provide their tax identification number so that the refund of the total payment received can be made. Within a maximum period of 15 days from the date of the communication of the withdrawal decision, the Customer must return the goods to GlobalPhoneAccessories, with the return costs being borne by the Customer. Upon receiving the item(s) from GlobalPhoneAccessories, the Customer will be refunded the total payment received, within 15 days, using the same payment method used by the Customer to purchase the product. In cases where the Customer does not return the goods or does not provide proof of the return, GlobalPhoneAccessories reserves the right to withhold the refund until the situation is resolved. The Customer cannot exercise the right of withdrawal when: 1) The 15-day period has elapsed; 2) The product, after its delivery, by its nature, becomes inseparably mixed with other items; 3) Supply of sealed audio or video recordings or sealed computer software, which the customer has removed the seal of inviolability after delivery; 4) Purchase of auctioned products; 5) Items that, by their nature, cannot be returned or are susceptible to deterioration.
13. Consumer Goods Warranty and After-Sales Assistance
The products sold by GlobalPhoneAccessories on the website www.globalphoneaccessories.com are covered by the legal warranty regime, in accordance with the provisions of Decree-Law No. 67/2003, of April 8, with amendments introduced by Decree-Law No. 84/2008, of May 21. All electronic equipment (except batteries) sold on www.globalphoneaccessories.com are covered by a conformity warranty for a period of 2 (two) years. Upon receiving the order, the Customer must check its condition and, if any anomaly or problem is found, immediately contact globalphoneaccessories.com (by email) to report the situation and provide as much detail as possible about the problem. After reporting the defect, the Customer must allow GlobalPhoneAccessories to analyze the products. The inspection of the defective product takes place at GlobalPhoneAccessories' premises. The Customer can exercise the rights indicated in this clause when the lack of conformity becomes apparent within a period of two years from the delivery of the goods. For articles and equipment that are easily perishable due to their nature, the Customer has a warranty period of six months, provided that the defect does not result from the equipment's misuse. In case of non-conformity of the goods with the contract, the Customer has the right to have it restored without charges, through repair, replacement, or resolution if the first solutions are not feasible. The term "without charges" referred to in the previous paragraph refers to the expenses necessary to restore the goods in accordance with the contract, including, in particular, transportation expenses (excluding additional costs resulting from the customer's choice of a shipping method other than the least expensive standard shipping method offered by us), labor, and material. This means that if the warranty claim is denied, the Customer will have to bear the transportation costs of the operation. The Customer can exercise any of the rights referred to in this clause, unless it is impossible or constitutes an abuse of rights, under general terms. The term "lack of conformity" refers to the product being delivered in accordance with the technical characteristics stated in its description and free from any defects or faults that may diminish its economic value and usefulness. However, any defects in the products resulting from normal wear and tear caused by use and the passage of time, damage during transportation carried out by the Customer, incorrect use, or repairs made without the express and written declaration of GlobalPhoneAccessories' knowledge will not be covered by the warranty. To activate the warranty, it is necessary to send the product with the respective purchase invoice by the Customer. In the case of goods outside the warranty period, the Customer may still request that the item be repaired, and for that, they can inform and send the defective or faulty items to sac@globalphoneaccessories.com. The items will be analyzed by GlobalPhoneAccessories' After-Sales Service, in conjunction with the Technical Assistance of the brand, which will issue a technical opinion and the respective repair estimate. The repair will only begin after the Customer expressly accepts the estimate.
14. Applicable Law and Online Dispute Resolution
All purchases made on the website www.globalphoneaccessories.com are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Terms and Conditions of Contracting and Use will be submitted to the competent Portuguese court. In accordance with Law No. 144/2015, of September 8, 2015, we have disclosed all Alternative Dispute Resolution Entities that can be contacted in case of a conflict arising from the purchase of a product or service referenced on this website. It is worth mentioning that, when necessary, this solution compared to the judicial route is usually faster, less formal, and less expensive. Therefore, if you are dissatisfied and wish to present your case, you can do so by contacting an Alternative Dispute Resolution Entity. Alternative Dispute Resolution Entities in case of disputes: CNIACC - National Center for Information and Arbitration of Consumer Conflicts www.arbitragemdeconsumo.org CIMAAL - Center for Information, Mediation, and Arbitration of Consumer Conflicts of the Algarve www.consumidoronline.pt CACCDC - Center for Arbitration of Consumer Conflicts of Coimbra District www.centrodearbitragemdecoimbra.com CACCL - Center for Arbitration of Consumer Conflicts of Lisbon www.centroarbitragemlisboa.pt CICAP – Information Center for Consumer Support and Arbitration of Porto www.cicap.pt TRIAVE - Center for Arbitration of Consumer Conflicts of the Ave Valley www.triave.pt CIAB – Information, Mediation, and Consumer Arbitration Center (Consumer Arbitration Court) www.ciab.pt CACC-RAM – Center for Arbitration of Consumer Conflicts of Madeira https://www.madeira.gov.pt/ CASA - Center for Arbitration of the Automotive Sector www.arbitragemauto.pt CIMPAS – Information, Mediation, and Insurance Ombudsman Center www.cimpas.pt If the Customer is located outside mainland Portugal, GlobalPhoneAccessories hereby informs that any judicial process must be forwarded to Portuguese courts. These General Terms and Conditions of Contracting and Use were updated on August 25, 2023.